The Ops Management Tool That Boosts Customer Relationships

Never again will you have to hear: "You didn't follow up"
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Customer Request Tracking
Customization
Risk Control
Service Oversight

Your Support Team's
Third Eye

Maintain complete visibility over all customer request

  • Benefit from a global, centralized view to avoid missed requests and streamline processing.
  • Set urgency or priority levels to facilitate decision-making.
  • Connect Suivi to Jira to automatically pull tickets and improve responsiveness.
Boost your operations

Tailored Customer Tracking

Adapt your operations management tool to your own criteria.

  • Configure customer request lists according to your needs: client, geographic area, priority…
  • Easily switch between multiple views: calendar view to track action schedules, Kanban view to monitor progress and identify bottlenecks…
Boost your operations

Rock-Solid Reputation

Leverage a 360° view to ensure services are delivered on time, without compromising quality.

  • Reduce reputation risks with controlled management.
  • Limit financial risks related to late penalties or lost business.

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Boost your operations

Your Customer Service GPS

Stay on course with clear organization, well-defined responsibilities, and key metrics at a glance.

  • Assign a point of contact to each task for simpler, balanced workload management.
  • Benefit from shared views for effective intra-team communication.
  • Build dashboards to track KPIs – for example, response times!
Boost your operations

Reporting in Two Clicks!

Provide management with a clear, up-to-date view of interventions… without spending hours.

  • Share read-only dashboard access to give a global, always-current perspective.
  • Generate slides in one click and project them directly from Suivi for executive or management reporting.
Shift Into High Gear

Want to know more?

Time to cut the fluff — let’s talk. Wondering if Suivi fits your needs? Want a deeper look at what it can do? Our team is here for you.

Fot technical support, visit our Help Center.

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Everything You Need to Know About Our Operations Management Tool

Our customer service is overwhelmed. How can we classify and view requests by geographic area or priority?

Suivi offers maximum flexibility to organize service requests. Add as many attributes as needed (client, region, priority, urgency, type of request…) and assign distinct processes or owners directly in your project tracking boards.

Bonus: You can build no-code dashboards to visualize everything. Yes, really!

How does Suivi help avoid the most common financial risk: late penalties?

Several features make managing interventions and meeting deadlines easier:

  • Anticipate bottlenecks with dependency views for project actions (via Gantt charts)
  • Enhance communication with stakeholders like Legal or Product teams via shared project pages. Give them read-only access for updates or editor access to contribute

How can I prove to management that my team is effective without spending hours on slides?

With Suivi, build dashboards to visualize key KPIs and generate slides in a single click.

Even better: project slides directly from the platform for instant reporting!
Decision-making at the management level has never been easier.

My team’s schedule is chaotic. Is the Calendar/Gantt view easy to update?

Absolutely! Any user with editor access can update schedules in real time from desktop or mobile.

Set precise permissions for who can view or edit each attribute to avoid errors. Managers also get a global view of all tasks on one page, allowing them to coordinate and balance workload.

What’s the real productivity gain?

Why use a field service management tool if it doesn’t save time?

  • Graphs, rankings, alerts: organize information faster
  • Gantt view and dashboards help anticipate bottlenecks—no more wasted weeks
  • No need to copy info between tools; everything is centralized
  • Quickly adjust schedules and share them with your team
  • Keep management informed without spending hours building slides

All the keys to boost service productivity and cut costs!

Can my team create new field reports without IT support?

Yes – any user with editor access can generate new forms directly in the platform.